Privacy Policy

Introduction

ActiveGen Limited (“we,” “us,” or “our”) firmly believes in the importance of respecting and protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, process, use, share, and protect your personal information when you access our website located at activegen.ai or utilize our IT services.

Scope

This Privacy Policy applies to all personal information we collect through our website or during the provision of our IT services.

Information We Collect

  • Contact Information: Name, email address, phone number, company name, and address.
  • Technical Information: IP address, browser type and version, operating system, device information, time zone setting, and location data.
  • Usage Data: Information about how you interact with our website (pages visited, links clicked, time spent on site).
  • Service-Related Information: Details about the IT services you request or receive, support inquiries, and feedback.

How We Collect Information

  • Directly from you: When you fill out contact forms, subscribe to newsletters, request services, or communicate with us.
  • Automatically: Through cookies and other tracking technologies (see our Cookie Policy below).
  • Third-parties: Occasionally, we may receive information from service providers or business partners for support, analysis, or marketing purposes.

How We Use Your Information

  • Provide IT Services: To deliver the requested services, manage your account, and communicate project updates.
  • Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance.
  • Improvement: Analyze website usage and service trends to optimize our offerings.
  • Marketing and Communication: Subject to your consent, we may send promotional materials, newsletters, or updates. You have the right to opt-out at any time.
  • Security: To protect our systems, detect, and prevent fraud or malicious activities.
  • Legal Compliance: Comply with legal obligations, court orders, or to exercise our legal rights.

Cookie Policy

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files placed on your device that store data. We use the following types of cookies:

  • Essential Cookies: Necessary for website functionality (logins, navigation).
  • Performance Cookies: Collect information on website usage for improvement.
  • Functional Cookies: Remember your preferences.
  • Targeting Cookies: May be used for personalized advertising (with your consent).

You can adjust your cookie settings through your browser, but please be aware that some website functions may be limited if you choose to disable all cookies.

Sharing Your Information

We will only share your personal information in the following limited circumstances:

  • Third-Party Service Providers: With trusted partners helping us with website operation, technical support, payment processing, or analytics.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to another entity.
  • Legal Obligations: If required by law, court order, or other legal processes.
  • Protection: To protect our company, our users, or the public from harm.

Data Security

We maintain industry-standard technical and organizational safeguards to protect your personal information. While we make every effort, no system is 100% secure. In the unlikely event of a data breach, we will promptly notify you and relevant authorities.

GDPR Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal information.
  • Rectification: Correct inaccurate information.
  • Erasure: Request deletion of your data (under certain conditions).
  • Restriction: Limit the processing of your information.
  • Portability: Obtain your data in a portable format.
  • Objection: Object to certain processing purposes.
  • Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing.

Changes to Privacy Policy We may update this Privacy Policy periodically. The “Effective Date” at the top of the policy indicates when changes were last made.

Contact Us

If you have any questions, please contact us at: info@activegen.ai

Effective Date: 07/03/2024